Shipping & Delivery
SHIPPING & DELIVERY
Made Personal, Delivered With Care
Everything you need to know about processing, shipping, tracking, and delivery.2–5 Business Days
Personalized production time before shipment.
Worldwide Shipping
We ship to most countries around the world.
Tracking Included
Tracking details are sent once your order ships.
Processing Time
Each Isabel piece is personalized and prepared with care. Because of this, orders usually require 2–5 business days for production before shipment.
During busy periods, holidays, or promotional events, processing times may be slightly longer.
Estimated Delivery Times
Delivery times are estimates and may vary depending on destination, customs, local carriers, holidays, or unexpected delays.
Tracking Your Order
Once your order has shipped, you will receive a confirmation email with your tracking number.
Please allow a few business days for tracking updates to appear after your order has been handed to the carrier.
International Orders
We proudly ship internationally. Please note that customs duties, taxes, or import fees may apply depending on your country.
These charges are determined by local customs authorities and are the responsibility of the customer when applicable.
Incorrect Shipping Address
Please make sure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible. Once an order has been processed or shipped, we may not be able to change the address.
Lost or Delayed Packages
If your order appears delayed, please check your tracking information first. Some tracking updates may take time to refresh.
If your package is marked as delivered but you have not received it, we recommend checking with neighbors, your local carrier, or building reception before contacting us.
Need Help With Your Order?
Our customer care team is happy to assist you.
Contact Support