FAQ
HELP CENTER
Frequently Asked Questions
Everything you need to know before and after your Isabel order.Can I personalize my jewelry?
Yes. Most Isabel pieces can be personalized with names, initials, photos, dates, or meaningful details depending on the product.
How do I upload my photo?
You can upload your photo directly on the product page before adding your item to cart. Please use a clear, high-quality image for the best result.
Can I preview my personalization?
Preview options may vary by product. Please carefully review all names, initials, dates, photos, and personalization details before placing your order.
What photo works best?
Clear photos with good lighting and visible faces work best. Avoid dark, blurry, cropped, or low-resolution images.
Can I change my personalization after ordering?
If your order has not entered production yet, we may be able to help. Please contact us as soon as possible after placing your order.
How long does processing take?
Because each piece is personalized, orders typically require 2–5 business days for production before shipment.
How long does shipping take?
Estimated delivery times vary by location:
United States: 5–12 business days
Canada: 6–14 business days
United Kingdom: 5–10 business days
Europe: 5–12 business days
Australia & New Zealand: 7–15 business days
Do you ship internationally?
Yes. Isabel ships worldwide to most countries.
Will I receive tracking information?
Yes. Once your order ships, you will receive a tracking email with your tracking number.
Why is my tracking not updating?
Tracking updates can take a few business days to appear after shipment. During busy periods, carrier scans may be delayed.
Is my order gift-ready?
Yes. Isabel orders are designed to arrive beautifully packaged and ready to gift.
Can I send the order directly as a gift?
Yes. You can ship directly to the recipient by entering their address at checkout.
Will prices be shown inside the package?
We recommend keeping gift packaging clean and minimal. Pricing information is not intended to be part of the gift experience.
Can I return personalized items?
Because personalized items are made specifically for you, we generally cannot accept returns for change-of-mind purchases.
What if my item arrives damaged?
If your item arrives damaged or defective, please contact us within 14 days of delivery with your order number and photos of the issue.
What if I receive the wrong item?
If we made a mistake with your order, we will work quickly to make it right.
Can I cancel my order?
Orders can only be cancelled if production has not started. Please contact us as soon as possible after placing your order.
How should I care for my jewelry?
Store your jewelry in a dry place when not in use. Avoid direct contact with perfumes, lotions, water, sweat, and harsh chemicals.
Can I wear my jewelry every day?
Our pieces are designed for everyday meaning, but proper care will help preserve their beauty for longer.
Can I shower or swim with my jewelry?
To keep your jewelry looking its best, we recommend removing it before showering, swimming, exercising, or sleeping.
How can I contact Isabel?
You can reach our customer care team by email at support@isabelofficiall.com.
How long does it take to receive a response?
We typically respond within 24–48 business hours, Monday through Friday.
Still Have Questions?
Our customer care team is always happy to help.
Contact Us